Refund Policy
Return Eligibility
At ASTRAPIC, we want you to be completely satisfied with your purchase. You may return items within 30 days of receipt, provided that they are in their original condition, unused, and in the original packaging. To be eligible for a return, please ensure:
- The item is returned within 30 days of the purchase date.
- The item is in its original condition, unused, and with all tags attached.
- The item is in the original packaging, including any accessories or promotional items that were included.
Process for Initiating Returns
To initiate a return, please follow these steps:
- Contact our customer service team at support@astrapic.com with your order number and the reason for the return.
- Our team will provide you with a return authorization and instructions on how to send your item back.
- Pack the item securely in its original packaging and include the return authorization.
Refund Methods and Processing Time
Once we receive your returned item, we will inspect it and process your refund. The refund will be issued to the original payment method used at the time of purchase. Please note:
- Refund processing can take up to 7-10 business days after we receive the returned item.
- You will receive a confirmation email once your refund has been processed.
Special Cases
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will replace the item or issue a full refund, including shipping costs. To ensure a smooth resolution:
- Provide a clear description of the issue along with photos of the damaged or incorrect item.
- We will cover the return shipping costs for any items received damaged or incorrectly sent.
Exceptions to the Policy
While we strive to accommodate all requests, certain items are not eligible for return:
- Items marked as final sale or clearance.
- Customized or personalized products.
We appreciate your understanding and strive to ensure that all our customers are satisfied with their purchases. If you have any further questions regarding our refund policy, please do not hesitate to reach out to our customer service team.
